Refund Policy
Last Updated: June 2026
At True Vine Games, we strive to provide high-quality gaming experiences for all players. Please review our refund policy carefully before making a purchase.
Digital Products
All purchases made through True Vine Games, including digital game downloads, downloadable content (DLC), virtual items, cosmetics, skins, battle passes, and other digital goods are generally non-refundable once delivered or activated.
Paid Games
If a game purchased directly from True Vine Games has not been downloaded, installed, or accessed, customers may request a refund within 14 days of purchase.
Once a game has been downloaded, installed, activated, or played, refunds may not be available except where required by applicable law.
In-Game Purchases
Virtual currency, cosmetic items, skins, character unlocks, battle passes, and other in-game purchases are non-refundable once the transaction has been completed and the content has been delivered to the player's account.
Accidental Purchases
If you believe a purchase was made accidentally, please contact our support team as soon as possible. Requests will be reviewed on a case-by-case basis.
Technical Issues
If you experience a technical issue that prevents access to purchased content, please contact our support team. We will make reasonable efforts to resolve the issue before considering a refund request.
Fraudulent Transactions
If you believe your payment method was used without authorization, please contact your payment provider immediately and notify our support team.
Changes to This Policy
True Vine Games reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
Pre-Orders
At True Vine Games, certain games or digital content may be offered for pre-order before their official release date. Customers may cancel a pre-order and request a full refund at any time prior to the release of the product. Once a pre-ordered game or digital product has been released, delivered, activated, or made available for download, the purchase will be treated as a standard digital purchase and will be subject to the terms outlined in this Refund Policy.
Subscription Services
True Vine Games may offer subscription-based services, memberships, premium content, or recurring digital services in the future. Subscription fees are charged in advance and are generally non-refundable once a billing period has begun, except where required by applicable law. Customers may cancel their subscription at any time, and cancellation will prevent future billing. Access to subscription benefits will continue until the end of the current billing period unless otherwise specified. Additional subscription-specific terms may be provided at the time such services become available.
Contact Us
For refund inquiries, please contact:
True Vine Games Support
Email: truevinegames@gmail.com
Please include:
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Your name
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Email address
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Order number or transaction ID
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Description of the issue